Is McDonald’s Doing Away With Human Employees?

Get your Big Mac without a side of small talk.


Recently, McDonald’s cashier counters have been shrinking and massive metal kiosks in the middle of the waiting area have been taking over. If you are a frequent drive-thru goer, you may have also seen the automatic assembly line filling your plastic cups with soda.

What if I told you that McDonald’s is possibly making hundreds of stores fully automated? It’s like being within the world of The Fifth Element movie, and you and Bruce Willis are chomping down on fries given to you by a robot. 

The Automated McDonald's Pilot Store

McDonald’s is piloting a new automated store in Fort Worth, Texas, that uses enhanced technology with the goal of making wait times and order accuracy seamless. The big change is seeing your McNuggets and Coke handed to you by a conveyor belt and not a human. Contrary to popular belief, the automated store still employs a team of people. The pilot store is smaller than a typical McDonald’s location as it focuses more on “to-go” diners rather than dining inside. 

The Future of Fast Food

There is no doubt that this innovation can change the game for fast food restaurants. Just look at Taco Bell with its new drive-thru concept. Although this state of technological ingenuity is impressive, it also raises flags concerning employment. In the climate of fair wages and worker-focused politics, this new store concept could face backlash. Hopefully, McDonald's keeps its word of staffing a team comparable to a traditional store. 

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